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Returns & Refunds Policy

Return window
We offer a 30-day return window from the date you receive your order. To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging with all tags and accessories included.

Non-returnable items
For hygiene and safety reasons, items worn against the skin (such as smart rings, headbands and ear-worn devices) that show signs of use, and items marked as final sale, cannot be returned unless they are defective or arrive damaged.

How to request a return
To start a return, please contact us at support@goodizio.com with your order number and the reason for return. We will send you return instructions. Returns sent without prior approval may not be accepted.

Return shipping
You are responsible for the cost and safe packaging of return shipping, unless the item is defective, damaged or incorrect, in which case we will cover the return costs.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days. Please allow extra time for your bank or payment provider to post the refund.

Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 14 days of delivery with photos, and we will arrange a replacement or full refund at no cost to you.

Exchanges
If you would like a different item, please return the original item for a refund and place a new order.